Gaia tests software extensively as development takes place.  Once the system is complete it is ready for User Acceptance Testing (UAT). Gaia will complete an agreed schedule of user acceptance tests to demonstrate that systems work in every site, and are fit for purpose.  We will also ensure the organisation can begin using these systems, with confidence that they provide the correct levels of functionality, security and quality. Tests will demonstrate compliance with the project requirements of and delivery of a high quality and operational ICT service from your first day.

Continuous improvement

Gaia believes very strongly that we can and must continually improve our services to our clients.  That is why we are so well known for our cutting edge Studio products such as Artificial Intelligence, 3D and Virtual Reality and our products such as Talking Heads and Virtual Construction Site.

Of course talking to our clients, before, during and after the project ensures that we have good feedback on what has happened, what went well and more importantly, what we could do better. Of course we then strive to fix problems and improve our offerings. It is this ability to learn from our projects that ensures that we continually improve.

Based on our experience at other clients in the same sector we may propose additional areas for policy development or suggest amendments to existing policies as part of a continual improvement approach.

In the interests of continual improvement, we habitually conduct post-implementation reviews of new or changed services once they have been deployed, in order to identify lessons learned for input to future transitions. These are conducted under the control of our change management process.


We invest in training our people in the latest security technologies and techniques so that they are the best position possible to advise our customers on how to protect themselves. We implement controls in accordance with ISO/IEC 27001. Gaia are also certified to the UK Government’s Cyber Essentials Plus scheme which mandates the application of effective controls. As a responsible organization, we also pay close attention to UK government policy in the area of cyber security, including the National Cyber Security Strategy and the work of the Nation Cyber Security Centre (NCSC). We believe in playing our part in making the UK a safe place to do business using the Internet.


Planning of the transition of new services into the live environment is carried out as part of the relevant implementation project and in the wider context of programme management. As part of this planning, the phasing and timing of implementation will be agreed with the client ahead of time, taking into account any key business periods such as month end, legislative changes or seasonal peaks. Based on the operational requirements of the new service, an operational acceptance plan will be created by our service team which will be agreed with the client and scheduled in. Testing is carried out with the full involvement of client’s staff and in a structured way, with test failures being recorded and corrective actions being tracked through to completion. Various forms of testing may be carried out, depending on the nature of the service involved, including performance, volume, security, accessibility and integration. There may be a requirement to create multiple software environments to cater for different forms of testing, some of which may be carried out in parallel.

A detailed plan for data migration and conversion activities will be created in consultation with the client, with a view to minimising the level of risk involved. This plan will include key milestones and tests to verify the correct completion of these activities, with signoffs required where appropriate. A meeting will be held prior to the final decision to go live with a new service in order to ensure that all necessary actions have been completed successfully and to formally record the decision to go live.

Gaia Technologies is certified to the ISO/IEC 20000 standard for IT service management and follows documented procedures for the design and transition of new or changed services in accordance with section 5 of that standard. We also use structured procedures in the areas of change management, release and deployment management and configuration management in line with sections 9.1, 9.2 and 9.3 of the standard. This means that major changes, and the configuration items that they consist of, are managed as releases and are deployed according to a documented and agreed plan which sets out the sequence of events, timing, testing, back-out actions and risks involved.

Implementation & Security Case Studies

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