Continual Improvement

As well as continual improvement within the Agile project environment we also have a culture of continual improvement within our project groups.

Whilst developing our client’s projects we work from our users feedback from our prototypes.  We then review the progress we have made, analyse the results and then make the appropriate changes.  If something is not working or failing, we pride ourselves that we fix it quickly. At all time we are learning from these changes and what we need to do to make things better and more useful to our clients. In this way we are continually improving.

Within Gaia, we continually work with cutting edge technologies, whether it is with our Studio products or our display products or your supporting technical infrastructure.  We continually seek out new products. Our staff are highly trained and undertake periods of professional training on a regular basis.  The speed that which Gaia have grown and the number or educational and corporate clients that Gaia currently supports, we like to believe demonstrates our commitment to continual growth within a project and within Gaia Technologies plc.

Fail Fast, Fix Quickly

https://www.gov.uk/service-manual/agile-delivery/core-principles-agile

To someone outside of an Agile project the sense of failing could be worrying.  However when you combine the second part of the saying to give Fail Fast, Fix Quickly, the concept becomes more reassuring.  It means that we at Gaia identify potential problems quickly and then work fast to fix them.  The circular method of working by producing Prototypes that demonstrate working solutions to users needs, reviewing and then improving means that problems are quickly identified and solved.  Each of our Prototypes are designed to demonstrate real progress to solving the business requirements.  We also test regularly and encourage our users to test the Prototypes in a business environment.  To help our users in their testing we provide them with suggested tests as well as expected outcomes.  Of course our own Scrum Team also have their own set of baselines and testing metrics. Quality is our watchword and we ensure we have a quality project by ensuring that we identify potential problems before they become failures. Quality in all we do and all we demonstrate.

24 Hour Helpdesk

Gaia’s 24 Hour Help Desk Service is designed for organisations that need instant support for both users and administrators. With our Help Desk services, your users get access to live, full-time technical support professionals with specific expertise on your website.

Support Contract

At Gaia, the team that created the system provides maintenance and support. This ensures that you have access to the technical, creative and strategic assistance that is familiar with your system. Our maintenance process includes keeping your site secure with the latest software patches and upgrades. For support enquiries we provide a fast-response ticketing system combined with direct telephone support to account specialists. We understand response time is paramount to customer satisfaction and will provide you with a Service Level Agreement.

“The Dukeries Academy benefits from Gaia’s strategic relationship with both Acer and Microsoft. The close links between the Academy and Gaia has a real impact on widening the opportunities for our student and staff. Gaia’s friendly and flexible managed service, infrastructure and installation service enables us to concentrate on the delivery of outstanding teaching and learning to all of our students” Ian Barton, Principal of Dukeries Academy.
“The partnership with Gaia is really unique. It’s about being able to collaborate on tailored content and actively engage students in designing the learning experience. It’s not just about the hardware, it’s not just about asking students to do tasks on computers. Another thing that is important is that we are able to develop content that is married to the access that students have with media outside of school.” Jackie Ferris, Assistant Principal, Dukeries Academy.

Support Case Studies

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